Ensuring the Best Experience
At Inspire Salon, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.
Appointments
Please arrive 10 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to reschedule your appointment.
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We regret that we cannot be responsible for loss or damage to personal articles.
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Please keep all valuable items with you during your service.
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Salons can potentially be a dangerous place for children (i.e. sharp shears, hot tools, chemicals, etc), therefore we ask that no children accompany you to your appointment unless they are receiving a service as well.
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Please advise our staff of any allergies or sensitivities you may have.
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Our employees work as a team. If for any reason you are uncomfortable with the service provider you have reserved, another team member can be made available to you.
Cancellations/No Shows
We know things happen and we understand that the occasional last minute cancellation will happen from time to time. We will continue to track guests’ last minute cancellations and no shows. If you do not show up for your scheduled appointment or cancel it with less than 24 hours’ notice, you will be charged 50% of the service price and our system will “flag” your account and we will require a prepaid deposit of half of the estimated service amount to reserve a future appointment time. Or you may choose to be taken care of as a walk-in guest. A walk-in guest will be taken care of on a first come, first serve basis.
We hope this policy will help to cut down on no-shows and last minute cancellations and, therefore, allow us to accommodate more of our guests and continue to offer the best Inspire Experience. You may notify us of cancellation via phone call, voicemail, email, or Facebook Message.
Services Policy
We do not offer refunds for any hair services. If you are dissatisfied with a service you have received, you must let us know within 7 days of your initial appointment and we require that you return to the salon so that your hair can be visually inspected. We are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments with the original stylist and are provided at no charge. However, in the case that the original stylist has no time available, or if you feel that the original stylist is unable to provide the service, an exception may be made and the redo may be scheduled with another stylist. Inspire Salon will not be liable nor redo hair color that has been done outside of our salon. Please keep in mind, using box color or going from darker to lighter tones may result in more than one service to achieve your desired result.
Retail Return Policy
Haircare products may be exchanged with an original receipt within 14 days of original purchase if they are unopened, only used once, or otherwise approved by management. Skin care, makeup, and lashes are FINAL SALE.